Diaspora Direct Ltd ("we", "us", "our") is committed to protecting your personal information. This policy explains what we collect, why, how we use it, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Last updated: 29 August 2026 | Data controller: Diaspora Direct Ltd (UK)
Diaspora Direct Ltd is a company registered in the United Kingdom. We operate a platform that lets people in the diaspora request property checks, family support, errands and related services to be carried out on their behalf by our agents in Zimbabwe.
We collect: (a) account details you give us (name, email address, phone number, and login credentials managed by our authentication provider); (b) request details you submit (the service type, description, the town or city concerned, and any notes, which may include information about a property or about other people such as family members); and (c) payment-related information processed by our payment provider (we do not store your full card number).
We use your information to create and manage your account, to fulfil the requests you make through our agents, to take payment for those requests, to communicate with you about your requests, and to meet our legal and accounting obligations.
We rely on: performance of a contract (to provide the service you ask for); legitimate interests (to run and improve the service securely); and legal obligation (for tax and accounting records). Where you provide information about other people, you confirm you have a proper basis to share it with us.
We share information with: our agents in Zimbabwe, only as needed to carry out your request, including sharing your phone number directly with the agent assigned to your request (and their phone number with you) so you can communicate directly, for example by WhatsApp; and our service providers who process data on our behalf, including our hosting provider, our database/authentication provider, and our payment processor. We do not sell your personal information.
To fulfil your requests, some of your information is made accessible to our agents located in Zimbabwe, which is outside the UK. Zimbabwe is not currently covered by UK "adequacy regulations". Where we make such a transfer we put in place an appropriate safeguard (such as the ICO's International Data Transfer Agreement or Addendum) together with a transfer risk assessment, or otherwise rely on a permitted exception, so that your information continues to be protected to UK standards.
We keep your account and request information for as long as your account is active and for a reasonable period afterwards to meet legal, tax and dispute-resolution needs, after which it is deleted or anonymised.
You have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, and to data portability. You can exercise these rights, or ask any question about this policy, by contacting us at the address below. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk).
You can request deletion of your account at any time from Profile > Account deletion help inside the app, which links to our account-deletion request page. We action deletion requests promptly.
We use reputable providers and technical measures to protect your information, including encrypted connections and access controls. No system is completely secure, but we take reasonable steps to safeguard your data.
Questions or requests about your data: hello@diaspora-direct.com, Diaspora Direct Ltd, United Kingdom.